Connected field service solution that delivers real value to your customers
Harness the power of machine learning, mixed reality, and IoT technology to deliver the right resource at the right time to the right place. Dynamics 365 Field Service empowers your technicians to resolve cases faster and more effectively.
Capabilities
Dynamics 365 Field Service uses intelligent IoT and machine learning capabilities to enable proactive field service operations, effective resource scheduling, and the ability to fix problems the first time.
Pricing
Dynamics 365 pricing is subscription based and determined by the number of users. Multiple Dynamics 365 applications can be combined and subsequent applications are available at a discounted rate.
Implementation
From configuration and data migration to training and user adoption, Rand Group is your partner to ensure a smooth implementation of Field Service that is tailored to your users and processes.
Support
A Rand Group support plan provides access to a dedicated team of experts committed to helping unlock the full potential of your Field Service investment.
Featured Video
Leverage connected field service tools built to drive customer satisfaction
Discover how you can move from reactive to proactive field service with Microsoft Dynamics 365 Field Service. Seamlessly deliver an end-to-end field service experience and stay connected to your customers at all times.
Maximize service quality with Dynamics 365 Field Service
Dynamics 365 Field Service is a connected field service solution that uses IoT technology, mixed reality, and machine learning to drive technician productivity and customer satisfaction. Predict issues before they occur and rapidly solve them when they do with IoT sensors and advanced remote assistance when on-site.
Omni-channel communication capabilities ensures that you can reach customers quickly when an issue is detected, and timely notifications keeps everyone involved up to date. By combining Field Service with other Dynamics 365 applications, you can ensure a smooth and seamless issue resolution process from start to finish.
Proactive field service
Stay connected to your customers at all times with Azure IoT sensors that transmit real-time data to Field Service, allowing you to predict and detect issues with customers’ assets before they even occur. Enable off-site fixes by sending remote commands directly within Dynamics 365.
Effective resource scheduling
Optimize the use of resources through manual, semi-automated, or fully automated scheduling, all in an interactive visual map. AI technology factors in skills, location, and equipment inventory to minimize travel time and maximize utilization.
Efficient issue resolution
Empower technicians to resolve problems the first time using Remote Assist video calls for real-time consultation, or use mixed reality tools that provide immersive, step-by-step procedures. A robust mobile app captures photos, videos, and voice notes for maximum data gathering.
Case Study
Complete digital transformation with Dynamics 365 Field Service
Discover how Conquest Completion Services, LLC, an oilfield services company, achieved a game-changing digital transformation through the implementation of Dynamics 365 Field Service with Rand Group. See how their complex operations, which included remote locations and a large fleet of equipment, were streamlined and automated. Dive into the case study to learn how Conquest eliminated inefficiencies, improved cash flow, and experienced significant time savings with electronic field ticketing, maintenance tracking, and scheduling.
Case Study
Complete digital transformation with Dynamics 365 Field Service
Discover how Conquest Completion Services, LLC, an oilfield services company, achieved a game-changing digital transformation through the implementation of Dynamics 365 Field Service with Rand Group. See how their complex operations, which included remote locations and a large fleet of equipment, were streamlined and automated. Dive into the case study to learn how Conquest eliminated inefficiencies, improved cash flow, and experienced significant time savings with electronic field ticketing, maintenance tracking, and scheduling.
Get co-funding from Microsoft to explore Field Service
Explore the transformative power of Dynamics 365 Field Service with a 3-day roadmap workshop or a 3-week personalized pilot to help you visualize your future state solution. Work with our team of operations specialists, integration engineers, and analytics consultants to identify high value initiatives to deliver field service success.
3-day workshop to build your Field Service roadmap
In this one-on-one workshop, Rand Group will guide you through prioritizing high-value transformation scenarios to help you achieve ongoing field service innovation. At the end of the engagement, we deliver a roadmap to success and execution plan for next steps.
3-week pilot to visualize and evaluate Field Service
Visualize how Dynamics 365 Field Service can optimize your field service operations with a 3-week personalized pilot. Rand Group will run a live simulation using your data and business processes to demonstrate to key stakeholders how Field Service can help transform your business.
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